Customer transparency
notice snippets.
Under the DPDP Act 2023, data fiduciaries must inform data principals of the processing purpose, third-party processors, and grievance redressal mechanisms. Copy and paste these snippets into your emails and privacy policy.
1. Automated support email footer (mandatory)
Append to all automated or AI-assisted outbound support emails.
This email was assisted by maildx automated intelligence and verified against company knowledge sources. If you would like a human support agent to review this conversation, simply reply to this email or contact support. To exercise your rights under the Digital Personal Data Protection Act, 2023 (access or erasure), write to our Data Protection Officer.
2. Privacy policy support addendum
Add to your company's public website privacy policy under 'Third-Party Processors'.
Customer Support & AI Automation: We process support inquiries and correspondence to deliver timely customer service. Inquiries may be processed through maildx, our secure AI support partner. Your data is processed under strict enterprise zero-retention terms and is never used to train public AI foundation models. All data is isolated with PostgreSQL Row Level Security. You may request access to or erasure of your support history at any time.
Authoritative guidance reference
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